Question 1

How does Scafflinq work?

Accepted Answer

Scafflinq is a QR tag on every scaffold, a mobile inspection app and a web portal. Tag each scaffold, scan it to inspect against your checklist, add photos and send the handover, and see every site’s status live.

Question 2

Is Scafflinq available in my country?

Accepted Answer

Yes. Scafflinq works anywhere. Load classes and duty ratings come preloaded for AS/NZS 1576, BS EN 12811-1, OSHA 1926 / ANSI A10.8 and IS 3696, and you can set up your own in the web portal, along with inspection intervals and checklists that suit the rules where you work. Teams use it today in Australia and the UK.

Question 3

Can my team manage multiple sites and roles?

Accepted Answer

Yes. Scafflinq is built for multi-site operations with unlimited projects, branches and users. You can assign inspectors, supervisors and admins to specific sites and control their permissions from one place.

Question 4

Do builders, clients or site visitors need the app or an account?

Accepted Answer

No. Anyone can scan a Scafflinq tag with their phone camera to see the scaffold’s live safety status, last inspection, inspection history and any special conditions, with no app or account. Only your own team needs the Scafflinq mobile app and web portal.

Question 5

Can one scaffold have more than one tag?

Accepted Answer

Yes. Every scaffold has one Primary Tag, and you can add Additional Access Tags for each access point on larger scaffolds. Each tag has its own unique QR code, and scanning any of them opens the same scaffold record with the same status and inspection history.

Question 6

Do additional tags create separate scaffold records?

Accepted Answer

No. All tags on a scaffold point to a single scaffold record. Inspections belong to the scaffold, not to an individual tag, so you get one inspection history with no duplicates. A worker scanning at the south stair sees exactly what a worker at the north stair sees.

Question 7

What happens if a Scafflinq tag gets damaged?

Accepted Answer

Your records are safe. All inspection history, photos, and certificates are stored in the cloud against the scaffold, not on the physical tag. If a tag is damaged, lost, or stops scanning, you can replace it yourself: attach a new tag to the scaffold, then use the app to replace the tag on that scaffold record. The full inspection history carries straight over. Additional Access Tags work the same way, so replacing one access point's tag does not affect the scaffold or its other tags.

Question 8

Can we build custom inspection checklists?

Accepted Answer

Yes. Create and manage your own checklist in the web portal. Updates apply to future inspections only; completed inspections remain unchanged.

Question 9

Can we attach photos to inspections?

Accepted Answer

Yes. Inspectors can attach photos during an inspection to capture site conditions, defects, completed works, or anything else that needs to be recorded. These photos are stored with the inspection record for future reference.

Question 10

Can Scafflinq generate handover certificates?

Accepted Answer

Yes. Scafflinq can generate digital handover certificates from completed inspections, helping your team provide clear records of scaffold status, sign-off details, and inspection outcomes.

Question 11

Can Scafflinq help with inspection records and audit history?

Accepted Answer

Yes. Scafflinq keeps a digital record of scaffold inspections, including inspection dates, outcomes, notes, photos, and sign-off details. This gives your team a clearer audit trail and makes it easier to find past inspection information when needed.

Question 12

What is a day docket?

Accepted Answer

A day docket records variation work: work a builder asks for outside the contract, such as moving a hop-up, relocating a tie or erecting an extra scaffold. It records who asked for the work, how many people worked on it, for how long, and what materials it used. The customer signs it, and the signed docket is what the invoice for that work rests on.

Question 13

Is a day docket the same as a daywork sheet?

Accepted Answer

Yes. In the UK the same record is usually called a daywork sheet, and you may also hear dayworks docket, T&M (time and materials) ticket or extra work order. Scafflinq calls it a day docket, and you can name your own work types to match the way you quote.

Question 14

Who receives the signed docket?

Accepted Answer

When the docket is submitted, Scafflinq generates the PDF and emails it to the customer representative’s email and to your default recipients under Settings → Site Records. Every docket is also listed in the project’s Site records tab in the web portal, where you can open or resend the PDF.

Question 15

Are Day Dockets included in my plan?

Accepted Answer

Yes. Day Dockets, Hop-up and Tie Movements, Toolbox Talks and Incident Reports are included on every plan.

Question 16

What are Hop-up Movements and Tie Movements?

Accepted Answer

Hop-up Movements and Tie Movements record variation work by what was moved rather than by the hour: hop-ups in lineal metres, calculated from the bays and lifts, and ties by type and number. Each has its own handover checks and client signature, and is emailed as a PDF.

Question 17

Do I pay per user or scaffold?

Accepted Answer

You only pay for active Scafflinq tags, not per user. Pricing is a simple usage-based fee per tag per week, with unlimited users, projects and scaffolds, and your first 5 tags are free for life. If a scaffold has multiple access points, each Additional Access Tag is charged at a lower rate than the Primary Tag.

Question 18

Are there any per user or per project charges?

Accepted Answer

No. Fees are incurred only while your scaffold remains erected. We cease charging once you dismantle the scaffold, and the tag's status changes to Inactive. The same applies to Additional Access Tags: billing stops when the scaffold is dismantled or that access point is made inactive.

Question 19

Do builders need to pay anything for Scafflinq?

Accepted Answer

No. The scaffold contractor pays for their tags. Builders, clients and site teams scan and check scaffolds for free.

Question 20

Do you accept invoice or EFT?

Accepted Answer

No. Scafflinq bills automatically to the payment details saved in your web portal, which keeps our costs, and your price, low.

Question 21

What currency do you bill in?

Accepted Answer

We bill in AUD.

Question 22

How much do Additional Access Tags cost?

Accepted Answer

Additional Access Tags are $0.25 AUD per active tag per week. Your Primary Tag remains $1.50 AUD per active tag per week. So a scaffold with one Primary Tag and two Additional Access Tags active for four weeks costs $8.00 AUD in total. All plans are billed in Australian dollars; the pricing page shows an indicative conversion into other currencies.

Question 23

Can I order tags with my company logo?

Accepted Answer

Yes. We can print your company logo on your Scafflinq tags. Contact us to arrange custom tags.

Question 24

How do we order more Scafflinq tags?

Accepted Answer

You can order additional Scafflinq tags through the web portal. Once logged in, go to the Order Management screen to place an order. If you need a larger quantity of tags for new projects, increased scaffold volume, or replacement stock, contact the Scafflinq team and we’ll help arrange the order.

Question 25

Can damaged tags be replaced?

Accepted Answer

Yes, and you can do it yourself. Attach a new tag to the scaffold, then replace the tag on that scaffold record in the app. All inspection history stays with the scaffold. If you need more physical tags, you can order them through the web portal.

Question 26

How long does it take to get started?

Accepted Answer

Most teams can get started quickly once their account is set up and their Scafflinq tags are ready. We’ll help guide you through the setup process so your team can begin creating projects, adding scaffolds, and completing inspections.

Question 27

Do you help onboard our team?

Accepted Answer

Yes. We can help onboard your team so they understand how to use Scafflinq across projects, scaffolds, inspections, and reporting. For larger teams, we can also provide rollout support to help make the transition smoother.

Question 28

Can we book a demo before signing up?

Accepted Answer

Yes. You can book a demo before signing up. We’ll walk you through how Scafflinq works, answer your questions, and show how it can fit into your scaffold inspection and compliance process.

Frequently asked questions

Getting started with Scafflinq

Scafflinq tags & site access

Inspections, checklists & records

Day Dockets & Site Records

Pricing & billing

Tags, branding & orders

Setup, rollout & support

Your first step to safer
sites begins here