Help Centre
How-to guides to help you get the most out of Scafflinq.
Getting started
Set up your account and get your first scaffold tagged.
- How to sign up your company
- My email address is already in use
- How to add team members
- User roles and permissions
Site records
Day dockets, hop-up and tie movements, toolbox talks and incident reports.
- How to create a day docket
- How to record hop-up and tie movements
- How to run a toolbox talk
- How to submit an incident report
Team & permissions
Invite people and control what each person can do.
Billing & plans
Plans, invoices and billing issues.
Projects
Create, manage and archive the sites you're working on.
- How to add a project
- How to add a scaffold
- How to archive a project
- I can't see scaffolds under my project
Tags & scanning
Scanning, managing and replacing your Scafflinq tags.
Reminders & notifications
Stay ahead of your next inspection due date.
Account & company settings
Company details, branding, access and closing your account.
- How to change the logo on your Handover Certificate
- How to archive a project
- How to reset your password
- How to delete your account
Scaffolds & inspections
Add scaffolds, record inspections, keep your register current.
- Scaffold statuses explained
- How to add a scaffold
- How to inspect a scaffold
- How to set up inspection reminders
Certificates & reports
Handover certificates and your company branding.
Mobile app
Installing, logging in and working on site.
- How to add a scaffold
- How to inspect a scaffold
- How to set up inspection reminders
- How to replace a lost or damaged tag
Troubleshooting
Quick fixes for the problems we're asked about most.
- My email address is already in use
- How to replace a lost or damaged tag
- My account is locked due to a billing issue
- How to reset your password
Popular guides
- How to add a scaffoldScaffolds are created in the Scafflinq mobile app. Scan a tag, fill in the scaffold details and inspection schedule, then complete your first inspection.
- How to inspect a scaffoldRecord a scaffold inspection in Scafflinq: scan the tag, work through the checklist, add the required photos, and update the scaffold's status.
- How to replace a lost or damaged tagIf a Scafflinq tag is lost or damaged, here's how to move the scaffold onto a replacement tag without losing its inspection history.
- How to change the logo on your Handover CertificateAdd or change your company logo on Scafflinq handover certificates from your company settings: accepted file types, sizing, and what happens to existing certificates.
- How billing worksHow Scafflinq billing works: what you're charged for, the free tier, and when and where invoices are issued.
- How to reset your passwordReset your Scafflinq password from the web or mobile app login screen, using a verification code sent to your email.
Still got questions?
Pick whichever suits, we’ll get back to you either way.