How to submit an incident report

You submit incident reports in the mobile app. Choose whether you're reporting an Incident (a near miss, an unsafe act or condition, anything that didn't cause an injury) or an Injury, and Scafflinq asks the questions for that type.

When the report is finished, Scafflinq emails the PDF automatically and keeps it in the project's Site records tab in the web portal.

Before you start

There's nothing extra to set up if the project already has a client email and a supervisor. To add more recipients, set your Incident Report recipients under Settings > Site Records. See how to set site record recipients.

Submit an incident report in the mobile app

1Open the project, tap Site Records, then choose Incident Reports and tap + to start a new report.

The Incident Reports list on a project in the Scafflinq app, with reports in progress and completed, and the + button to start a new one

2Enter a title or description and the date and time of the incident, then choose what you're Reporting on: Incident or Injury. The supervisor's name and contact come from the project. Tap Next.

A new incident report in the Scafflinq app, with the title, date and time of the incident, Reporting on set to Injury, and the supervisor's name and contact

3Answer the questions for that type, tapping Next after each screen (see below).
4On the Acknowledgement screen, certify that the report is correct to the best of your knowledge. Your name and contact number are filled in. Sign, check the report date and time, and tap Submit.

The Acknowledgement screen of an incident report in the Scafflinq app, with the certification, the submitter's name and contact number, signature, report date and time, and the Submit button

5Scafflinq generates the PDF and emails it.

Can't finish it in one go? Save the report as a draft. It stays under In Progress until you submit it.

What each type asks for

Incident:

  • The concern type: unsafe act, unsafe condition of area, unsafe condition of equipment, unsafe use of equipment, or other
  • A description of the concern
  • What happened, including the potential hazard or risk
  • A safety suggestion to eliminate the hazard or control the risk

The Details of incident screen in the Scafflinq app, with the concern types, a description, what happened and a safety suggestion

Injury:

  • The injured worker's details: employment status (direct employee or subcontractor), name, address, date of birth, role, contact number and start time on the day
  • At least one witness, with their name and contact

The Details of injured worker screen in the Scafflinq app, with the worker's details and two witnesses added

  • What happened, the nature, cause and agent of the injury, and the body parts affected, with up to 10 photos

The Details of injury screen in the Scafflinq app, with the nature, cause and agent of the injury, the body part, and photos

  • Treatment: whether first aid was provided, by whom and what treatment, whether the person stopped work for the day, and whether they were hospitalised

The Treatment administered screen in the Scafflinq app, recording first aid, who gave it, and whether the person stopped work or was hospitalised

Who receives the PDF

  • The project's client email
  • The project supervisor
  • Your default recipients for Incident Reports under Settings > Site Records

Every report is also listed in the project's Site records tab in the web portal, where you can view, download or resend the PDF.

Still got questions?

Pick whichever suits, we’ll get back to you either way.